Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"67e4c05fb962a0229fd9d16d4491d9832811b154_lout","branding":{"id":"2","key":"mob","name":"Mobility Stream Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#124fb0","headerLinkHoverBGColor":"#124fb0","headerBadgeColor":"#124fb0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/05a434ea-d460-4860-aa92-0fc734ccadef/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDc2MzFiMi00MTc3LTRiMzctYTYyOS0yOTc4ZjNkNmM5NWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA1YTQzNGVhLWQ0NjAtNDg2MC1hYTkyLTBmYzczNGNjYWRlZiI6WyJyZWFkIl19LCJleHAiOjE3ODM3NDU2MTYsIm5iZiI6MTc4Mzc0NTAxNn0.6QcJr3b42bjdsvle654uhaWwPHIDpUVc4uLcJ2PL2Ao&client=807631b2-4177-4b37-a629-2978f3d6c95e&mode=fit","logoId":"05a434ea-d460-4860-aa92-0fc734ccadef","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Mobility Stream Service Desk","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"SOC 2","userInitialAnnouncementMessageWiki":"<p>Mobility Stream is working on SOC 2 compliance</p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Mobility Stream Service Desk","sharedPortalName":"Help Center","announcementHeader":"SOC 2","announcementMessage":"Mobility Stream is working on SOC 2 compliance","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0433a0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"mob","projectId":10800,"serviceDeskId":2,"name":"Mobility Stream Support","description":"<p>Welcome! You can raise a MobilityStream support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"20","name":"Ask for a Feature","descriptionHtml":"","callToAction":"Ask for a Feature","introHtml":"<p>Request an enhancement or new feature</p>","icon":11503,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[6],"key":""},{"id":"15","name":"Asking a question","descriptionHtml":"<p>Get assistance for general IT problems and questions <span class=\"error\">[example]</span></p>","callToAction":"Asking a question","introHtml":"<p>Get a question answered about a MobilityStream product or service</p>","icon":10927,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10927","groups":[6],"key":""},{"id":"57","name":"Become a Partner","descriptionHtml":"<p>Add your contact information here to become a Mobility Stream Partner!</p>","callToAction":"Become a Partner","introHtml":"<p>Become a Mobility Stream Partner</p>","icon":11533,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11533","groups":[6],"key":""},{"id":"19","name":"Branding Quote","descriptionHtml":"","callToAction":"Branding Quote","introHtml":"<p>Get a quote for a branded mobile app</p>","icon":11506,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11506","groups":[6],"key":""},{"id":"18","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Report a problem with a MobilityStream product or service</p>","icon":10932,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[6],"key":""},{"id":"56","name":"Request a Demo","descriptionHtml":"","callToAction":"Request a Demo","introHtml":"<p>Schedule a demo with Mobility Stream</p>","icon":11500,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[6],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[56,18,15,20,19,57]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea7a5ccb-1648-3bb4-a984-51522f251735","appLinkName":"System Confluence","appLinkUrl":"https://mobilitystream.atlassian.net/wiki","spaceKey":"GSI","spaceName":"Google Sheets Integration","spaceUrl":"https://mobilitystream.atlassian.net/wiki/spaces/GSI","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":2,"kbLinkDomainURLs":["https://mobilitystream.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDc2MzFiMi00MTc3LTRiMzctYTYyOS0yOTc4ZjNkNmM5NWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMzE3MTM5NjAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzNzQ2MjE2LCJuYmYiOjE3ODM3NDUwMTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fmnFsW3LuWONit9Q6aqA8NIDoXMJ34IfoQ6zl2n4d7M","targetCollection":"upload-user-collection--231713960","endpointUrl":"https://api.media.atlassian.com","clientId":"807631b2-4177-4b37-a629-2978f3d6c95e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10800,"issueType":{"id":"10202","name":"Fault"},"form":{"name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","intro":"<p>Report a problem with a MobilityStream product or service</p>","instructions":"","icon":10932,"iconUrl":"https://mobilitystream.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10588","label":"Asset Manager","selected":false,"children":[]},{"value":"10488","label":"Databricks Integration","selected":false,"children":[]},{"value":"10401","label":"Excel Online Integration","selected":false,"children":[]},{"value":"10555","label":"Fabrics Integration","selected":false,"children":[]},{"value":"10302","label":"Google Sheets Integration","selected":false,"children":[]},{"value":"10300","label":"Mobility for Jira - Android","selected":false,"children":[]},{"value":"10461","label":"Mobility for Jira - Mac","selected":false,"children":[]},{"value":"10400","label":"Mobility for Jira - Service Management Portal ","selected":false,"children":[]},{"value":"10301","label":"Mobility for Jira - iOS","selected":false,"children":[]},{"value":"10458","label":"Snowflake Integration","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11744","fieldConfigId":"12674","label":"Deployment type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10594","label":"Cloud","selected":false,"children":[]},{"value":"10595","label":"Server","selected":false,"children":[]},{"value":"10596","label":"Datacenter","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_11746","fieldConfigId":"12676","label":"Instance URL","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/18","calendarParams":{"firstDay":0,"date":"2026-07-10T23:43:36-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ea7a5ccb-1648-3bb4-a984-51522f251735","appLinkName":"System Confluence","appLinkUrl":"https://mobilitystream.atlassian.net/wiki","spaceKey":"GSI","spaceName":"Google Sheets Integration","spaceUrl":"https://mobilitystream.atlassian.net/wiki/spaces/GSI","isServer":false},"labels":[],"projectKey":"MSD","serviceDeskId":2,"kbLinkDomainURLs":["https://mobilitystream.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDc2MzFiMi00MTc3LTRiMzctYTYyOS0yOTc4ZjNkNmM5NWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMzE3MTM5NjAiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgzNzQ2MjE2LCJuYmYiOjE3ODM3NDUwMTYsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.fmnFsW3LuWONit9Q6aqA8NIDoXMJ34IfoQ6zl2n4d7M","targetCollection":"upload-user-collection--231713960","endpointUrl":"https://api.media.atlassian.com","clientId":"807631b2-4177-4b37-a629-2978f3d6c95e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}