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By default, exports created by the add-on do not update in real-time. The export's update schedule must be set to real-time in order for Jira events to trigger updates to the sheet. To confirm your sheet's schedule or change it, perform an existing sheet update from the Export screen, or view the sheet on the Published Sheets screen.
If you find that your sheet is configured for real-time updates and the sheet still does not update...
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The default configuration for the add-on enables handling of certain webhooks that cover most events from Jira, but your use case may require enabling additional webhooks. To confirm or change the add-on's webhook configuration, visit the Configuration screen. For more information regarding the add-on's webhook handling, please see the Webhook Configuration section of the Jira Add-On Configuration page.
If you find that the add-on's webhook handling is configured properly and the sheet still does not update...
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Try to perform a manual update
Visit the add-on's Published Sheets screen and find the sheet you are troubleshooting, then update the sheet. If there is an error encountered during the manual update, you will receive a notification on the screen. Report the problem to us and include the information from the notification.
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